Thank for your letter of 1Mar 2011. We are sorry that we cannot compensate for your unhappy experience in our restaurant.
Since you came to our restaurant at Saturday night which was the peak dining hour, there were many customers who have booked our tables. Our staff has told you that you might need to wait even (i...) you reserved the table because we cannot control how long they will eat. Moreover, the waiter is a trainee and he does not receive much training, so his behavior is a little bit inappropriate.
Dear Edward and Eddie,
Reply of your complaint
Thank for your letter of 1Mar 2011. We are sorry that we cannot compensate for your unhappy experience in our restaurant.
Since you came to our restaurant at Saturday night which was the peak dining hour, there were many customers who have booked our tables. Our staff has told you that you might need to wait even (i...) you reserved the table because we cannot control how long they will eat. Moreover, the waiter is a trainee and he does not receive much training, so his behavior is a little bit inappropriate.
Goodwill?
Yours Sincerely,
Kimmilina